whyQUIESCENCE Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
info@whyquiescence.com
What information we collect, use, and why:
We collect or use the following information for service updates or marketing purposes: Names and contact details, addresses, marketing preferences, purchase or viewing history, and records of consent, where appropriate.
We collect or use the following information for your consultation: Names and contact details, date and time of birth, purchase or account history, payment details (including card or bank information for transfers and direct debits), video recordings, call recordings, purchase or viewing history, records of consent, where appropriate.
No personal information is shared without prior consent and for educational purposes only, such as mentoring or teaching. No identifiable details are disclosed (e.g. time and location of birth).
Our lawful basis for collecting or using personal information for service updates or marketing purposes and consultations is: Consent
Where we get personal information from: Clients directly
How long is the information kept?
The client is responsible for video-recording and storing the file session if they wish to. In special circumstances where the client cannot record it themselves and requests to have the session video-recorded, the recording will be deleted no later than 72 hours after the client has received the file via their email address.
The birth data used in consultation may be stored on the software program Solar Fire. The client has the right to send a written request to have their birth data and any other existing records deleted. This does not apply to data we can keep for administrative, legal or security reasons.
Cookies
We employ the use of cookies. By accessing http://www.whyquiescence.com, you agreed to use cookies in agreement with the whyquiescence’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances. This does not apply to data we are obliged to keep for administrative, legal or security reasons.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about the use of your personal data, you can make a complaint using the contact details at the top of this privacy notice.
Last updated
14 September 2024
whyQUIESCENCE 